Last updated: August 31, 2026
We want you to be happy with your order. If something isn't right, here's how returns and refunds work.
If your order arrives damaged, defective, or different from what you ordered, contact us at support@apasoutlet.com within 14 days of delivery with photos of the item. We will arrange a replacement or full refund at no cost to you.
For items you no longer want, you may request a return within 30 days of delivery, provided the item is unused and in its original packaging. Once we receive and inspect the returned item, we will issue a refund to your original payment method, minus any return shipping cost.
Personal care items, intimate apparel, and any item marked as final sale at the time of purchase cannot be returned for hygiene or safety reasons, unless the item arrived damaged or defective.
Email support@apasoutlet.com with your order number and the reason for the return. We will respond with instructions and, where applicable, a return shipping address.
Once a return is received and approved, refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to reflect the refund on your statement.
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been submitted for fulfillment.